🙏 Flexible & Devotee-Friendly

Cancellation & Rescheduling Policy

We understand that life's circumstances can sometimes shift unexpectedly. While we do not offer refunds or cancellations, we are always here to help you reschedule your sacred ritual to a time that works best for you.

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A Note from Our Team

Every puja at ShubhSetu is carefully prepared in advance — from coordinating with the temple, arranging the Samagri, and scheduling the Acharya to reserving your muhurat. Because of this sacred preparation, we are unable to offer cancellations or refunds. However, we believe your blessings should never go to waste — which is why we offer full flexibility to reschedule at no extra cost.

Your Options

Here's What We Can Do For You

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Option 1

Reschedule to a Different Date

Life happens — auspicious timings can shift. You can move your booked puja or ritual to any other available date that suits you better, completely hassle-free.

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Option 2

Switch to a Different Puja

Changed your mind about the ritual? You are welcome to switch your booking to a different puja or ceremony of equal or higher value with our team's help.

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Option 3

Change the Temple or Acharya

If you wish to have your ritual performed at a different temple or by a different Acharya, we will do our best to accommodate your preference subject to availability.

Simple Process

How to Reschedule in 3 Easy Steps

Reach Out to Us

Contact our support team via WhatsApp, email, or through your dashboard under "My Bookings".

Share Your Preference

Tell us the new date, different puja, or any other change you would like — we will check availability right away.

We Confirm & Arrange

Our team will coordinate with the temple or Acharya and confirm your updated booking within 2–4 hours.

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If the Acharya or Temple Cannot Attend

In the rare event that the assigned Acharya or temple is unavailable due to an emergency, ShubhSetu will proactively arrange a replacement of equal standing — or offer you a full reschedule at your preferred date with no additional charges. Your Sankalpa and blessings will always be fulfilled.

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Need to reschedule your booking?

Our support team is available 7 days a week, 6 AM–10 PM IST — reach us via WhatsApp or email and we will take care of the rest.

Contact Support