At ShubhSetu, we recognize the sacred trust you place in us when sharing your personal details and spiritual prayers. We are committed to protecting your privacy with utmost transparency and security.
1. Data We Collect
When you register, create an account, or book a service on ShubhSetu, we collect personal details necessary to fulfill your sacred offerings.
This includes: Full Name, Email Address, Phone Number, Shipping Address (for Prasad delivery), and Sankalpa information (such as Gotra, Nakshatra, and customized prayer intentions).
Payment details (credit cards, debit cards, UPI credentials) are processed directly by PCI-DSS compliant payment gateways (Razorpay/Paytm). ShubhSetu never stores raw card details on our servers.
2. How We Use Your Information
Your information is used strictly to provide, optimize, and personalize your spiritual experience on ShubhSetu.
Key purposes include: Fulfilling your booked pujas and Acharya visits, sending live-stream credentials, dispatching physical Prasad via courier, notifying you of booking status, and sending customer service updates.
We do not send unsolicited marketing messages without your explicit consent.
3. Data Storage & Security
We employ enterprise-grade 256-bit SSL encryption to protect your data during transit and at rest.
Our database servers are hosted in secure ISO 27001 compliant cloud data centers located within India.
Access to personal Sankalpa details is restricted exclusively to the assigned verified Acharya or temple priest performing your ritual.
4. Third-Party Sharing & Disclosure
ShubhSetu will never sell, rent, or trade your personal data to third-party advertisers.
We share limited, relevant information only with authorized service partners required to complete your booking: assigned verified Acharyas (for performing the Sankalpa), courier partners (such as BlueDart/Delhivery for Prasad shipping), and authorized SMS/email dispatch providers.
5. Your Rights & Contact Information
You have the right to request access to your stored personal data, request correction of inaccurate details, or request deletion of your account and personal records at any time.
For any privacy-related queries or to exercise your rights, please reach out to our Data Protection Officer at privacy@sevasetu.in or support@sevasetu.in.